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Terms of Sales


Currently, the available payment methods for purchasing from our website are PayPal and Shopify Payment. For PayPal inquiries, please contact PayPal directly. For Shopify Payment inquiries, please contact Shopify for more information.

Price and Availability

The prices and availability of the goods displayed on this Web site are subject to change without notice.


Sales tax is not charged only when the person ordering the goods is a resident of the state of Czech Republic, Croatia, Slovakia, Hungary, Poland, Slovenia, Austria, Latvia, Belgium, Bulgaria, Netherlands, Luxembourg, Lithuania, Finland, Estonia, Romania, France, Germany, Greece, Sweden, Portugal, Spain, Italy, Denmark, Malta, Cyprus, Liechtenstein.

Shipping Policy

Orders are shipped within 7-10 business days of payment. Orders made during promotional periods and special sales events may lead to longer shipping times, at the discretion of Jya. In such cases, customers will be informed in advance.

All goods are inspected and sealed before delivery to avoid damage.

No-restocking fee will be charged to the consumers in the event a product is returned.

Jya will always keep you updated on your order status via email. Orders cannot be canceled once they have left our warehouse.

Free standard shipping is available on standard shipping is usually available on all Jya Fjord and Jya Fjord Pro air purifier purchases. We do not deliver to P.O. box addresses.


We ship to addresses in the following areas:

Jya Europe Store (

Czech Republic, Croatia, Slovakia, Hungary, Poland, Slovenia, Austria, Latvia, Belgium, Bulgaria, Netherlands, Luxembourg, Lithuania, Finland, Estonia, Romania, France, Germany, Ireland, Greece, Sweden, Portugal, Spain, Italy, Denmark, Malta, Cyprus, Liechtenstein

Guaranteed shipping

You can view  delivery costs at checkout, on the Order Confirmation email, and by checking your order status on the website. Courier Delivery cost includes tip.

We only charge delivery costs for the first shipping.

How is shipping calculated?

Shipping is calculated based on the shipping address and the shipping method chosen. The following options can be selected during checkout:

Standard Shipping (7-10 business days processing time + 4-9 business days delivery)

Shipping Courier: DHL/GLS

Please note that delivery dates are estimates only. Additional charges may be  added  for shipping addresses in remote locations. We are unable to ship to P.O. Box addresses.

Due to Covid-19, there may be additional delays on delivery.

Refund Policy

Jya Guarantee

Returns or Replacement

We offer a no-questions-asked 14-day return or replacement policy, starting on the day the order is received. 

To be eligible for a no-questions-asked return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact our Customer Support to begin a return or exchange. Returns sent back without notice may not be honored. 


Once your item return is received and inspected, you will receive an email to notify you that we have received your returned item. 

If the item is in like-new condition and includes the original packaging,  your no-questions-asked return will be approved. Your refund will be processed through your original method of payment. 

Read more about Jya’s after-sales policies here.

Where is my refund/replacement? 

Once your refund is approved, it may take several days for the payment to post to your bank account or credit card. If you have returned your Jya product but haven’t received your refund after several days, please contact your bank or credit card company.

If you’ve done all of this and you still have not received your refund, please contact us at

No restocking fee to be charged for the returns or replacements.

For replacements or exchanges, shipping times will vary depending upon region of delivery. 

If you are returning a Jya product valued at over 50 EUR, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for packages lost on the way to us. 

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).