Many of our customers in other countries use friends or mail-forwarding services to receive their order, but Jya does not officially support or endorse third-party services.
If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach Jya fans all over the world. Tune into the Jya Facebook and Twitter to keep on top of news releases.
Delivering and processing times depend on the delivery method available in your region:
Standard Delivery (7-10 business days processing time + 4-9 business days delivery); (Subject to stock availability)
Note: These delivery times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer delivery times. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 5 business days to the estimated delivery date of your order.
After an order has been dispatched, you will receive a Shipment Notification Email that include your order information and tracking number of the parcel. You may track your order by visiting links below depending on the courier used?
DHL: DHL Express
DPD: DPD Group
You can also find tracking information in your order details.
We provide 14 days replacement warranty for Jya Fjord / Jya Fjord Pro. To be eligible for a no-reason return or refund, your item must be in the same condition that you received it, and it must be in the original packaging, or your warranty will be voided. Please contact us by email at email@example.com before attempting any repairs at home.
Jya Products purchased on jyalife.com come with a 2-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, consumable items, or accessories(like the filter) even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (screenshot), model and serial number of your product, and photographic evidence of the product’s defects to Jya Customer Service at Help Center.